Cookie Policy
This Cookie Policy explains how FormFlow Inc. ("FormFlow", "we") uses cookies and similar technologies when you visit our website and use our platform.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences, understand how you use the service, and improve your experience.
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are necessary for the platform to function. They enable core features like authentication, session management, and security. You cannot opt out of essential cookies as the Service cannot function without them.
- Session authentication cookies
- CSRF protection tokens
- Load balancing cookies
- Cookie consent preferences
2.2 Analytics Cookies
These cookies help us understand how visitors interact with our website and platform. We use this information to improve our Service. Analytics data is aggregated and does not identify individual users.
- Google Analytics (page views, session duration, feature usage)
- Performance monitoring (page load times, error rates)
2.3 Functional Cookies
These cookies remember your preferences and settings to provide a personalized experience.
- Language preference
- Dashboard layout preferences
- Form builder settings
3. Third-Party Cookies
Some cookies are placed by third-party services we use:
- Google Analytics — for website usage analysis
- Stripe — for secure payment processing (Pro and Enterprise plans)
Each third-party service has its own privacy policy governing how it uses cookie data.
4. Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may prevent FormFlow from functioning correctly.
To opt out of analytics cookies specifically, you can use our cookie preferences panel accessible from the footer of any page.
5. Cookie Retention
Essential cookies expire at the end of your session or after 30 days of inactivity. Analytics cookies are retained for up to 24 months. Functional cookies are retained for up to 12 months.
6. Updates to This Policy
We may update this Cookie Policy to reflect changes in our practices or for legal reasons. Check this page periodically for updates.
7. Contact Us
If you have questions about our use of cookies, contact us at: privacy@formflow.app.